Last updated: July 24, 2025
This Privacy Policy (“Policy”) outlines how information is collected, used, and shared through your interaction with Prime Water Damage Restoration Phoenix (the “Website”). It applies to data provided through quote requests, contact forms, or any other interaction initiated by you through the Website.
This Policy explains:
- What personal information we collect from users, how it is used, and who it may be disclosed to.
- The choices you have regarding the use of your personal data.
- The security measures in place to safeguard your information.
- How to request corrections or updates to your information.
Data Collection and Intended Use
We collect only the information you voluntarily provide through forms on the Website. This typically includes your name, phone number, email address, and any additional details necessary to respond to your inquiry or request.
The information you provide is used to respond to your inquiry and facilitate the services requested. It is not shared with outside parties unless required to complete your request. However, your information may be forwarded to our Premier Partners—as defined in our Terms of Service—and they may share that information with their representatives, employees, agents, or contractors.
Unless you instruct us otherwise, you may receive follow-up emails with information about new services, updates to this Policy, or similar content.
Your Data Management Options
You may request to view, change, or delete any personal information we have about you by contacting us at support@tcpacompliance.site. You can:
- View the data we have collected about you
- Request corrections to your personal data
- Ask us to delete your personal data from our records
- Raise concerns about how your data is being used
How We Safeguard Your Personal Data
We apply both online and offline security measures to protect your information. Sensitive data (e.g., credit card information, if ever collected) is encrypted and transmitted securely. Look for the padlock icon and “https” in your browser’s address bar to confirm secure transmission.
Only team members who require access to this information to carry out their responsibilities (such as responding to quote requests or service inquiries) will be granted access. All stored information is kept in a secure environment.
If you believe we are not following this Policy, please notify us immediately at support@tcpacompliance.site.
For California Residents – Your Rights Under the CCPA
Under the California Consumer Privacy Act (CCPA), residents of California have certain rights concerning their personal information. The following outlines those rights and how to exercise them.
Types of Information We May Collect:
We may collect the following categories of personal information (PI) through your use of the Website:
- Name
- Email address
- Phone number
- Street address
- IP address and online identifiers
Where the Data Comes From:
- Directly from you via contact forms, quote requests, or emails
- Publicly available sources, such as social media
- Our Premier Partners or affiliated vendors
- From your interactions with the Website, both actively (form submissions) and passively (browser information)
Purpose for Using the Information:
- To fulfill your service requests or respond to inquiries
- To improve the Website and services
- For internal research, analysis, and service development
- To ensure the security and integrity of the information we hold
- To comply with applicable laws and regulations
How Long We Keep Your Information:
We consider the nature and sensitivity of the information, legal requirements, and our ongoing business needs to determine how long your personal data is retained.
Who We May Share Information With:
- Our Premier Partners and their authorized representatives
- Third-party service providers and affiliates
- Legal, tax, and compliance advisors
- Local and federal government agencies when required
California Privacy Rights Summary
The CCPA gives California residents the right to:
- Receive Notice at Collection:
You are entitled to receive notice at or before your personal data is collected, outlining what information will be gathered and why. - Request Access to Collected Data:
You may request a report detailing:
- The categories of personal data collected
- Where it was collected from
- The business or commercial purpose for collection
- The categories of third parties with whom the data was shared
- Specific data collected about you
We will provide this information in a format suitable for transferring it to another service, where technically feasible.
- Request Deletion of Your Data:
You may request that we delete any personal information collected about you. Some exceptions may apply where we are legally required or otherwise permitted to retain that data. - Protection Against Discrimination:
We will not deny services, charge different prices, or provide a different level or quality of services based on your exercise of CCPA rights.
Making a Request Under the CCPA
To make a request under your CCPA rights, contact us at support@tcpacompliance.site. Include the following in your message:
- Full name
- Email address
- Phone number
- Date of your initial submission or inquiry
You will receive a response within 20 business days with confirmation and, where applicable, the names of our Premier Partners who received your data.
If you are using an authorized agent to act on your behalf, we require written proof of authorization before processing the request.
Company Information
Business Name: Prime Water Damage Restoration Phoenix
Business Type: Water Damage Restoration Services
Phone Number: 602-844-1810
Main Location: Phoenix, AZ
Business Hours: Monday – Sunday: 08:00 AM – 09:00 PM
For further questions about this Policy, data collection practices, or your rights, please contact us at support@tcpacompliance.site.